Karl has posted a summary of proposed governance changes to the YHA Blog. The package of changes to the size and practices of the Board of Trustees will be put to an Extraordinary General Meeting at the end of February. In order to be put into practice, they’ll have to win the approval of a variety of stakeholders, but not even Karl’s 100% happy with them:
Not everybody will get everything they want – me included. That is life I suppose. A few years ago I might have screamed and stamped my feet if I did not get my way, but this time it is different in that this is what YHA needs and not what I personally want. I am going to try and be less me, me, me.
Well, I’m glad Karl is on top of his anger management technique, but that’s not the whole story.
Until recently, Karl was a member of the Governance Implementation Group, a sub-committee of the Board charged with formulating the new structure. Clearly, he’s been well-placed to get his point of view across, although its apparently not always gone his way. To be fair, the Governance Review has involved a lot of consultation at Regional Council level and even, initially, with the wider membership.
It’s a lot easier to accept decisions not going your way if you feel your opinion has been listened to, even if ultimately it hasn’t been heeded. You did your best, said your piece, and take your losses on the chin.
The reason why members sometimes “scream and stamp their feet” at YHA is that they feel excluded from the policy-making process. Important decisions are made behind closed doors, by management or by the Board. Members aren’t consulted beforehand, and often aren’t even told about it afterwards (the removal of limited means discounts being a classic example).
Of course, it’s not possible (or desirable) to consult everybody on every day-to-day decision, but YHA could do a much better job of communicating the choices that it’s made and the reasons for its decisions. If YHA could better engage with its membership, it might begin to look upon them as a useful resource rather than (as it sometimes seems) a whining inconvenience.
Screaming and stamping is a natural reaction if you feel you’re being ignored.