1st February 2007

YHA Accommodation Guide

Filed under: Opinion, ReviewsChris Hunt @ 11:07 pm

The new handbook’s been out for about a month now, so a review of it is long overdue. Here’s an overview of what’s in it, what’s no longer in it, and what needs to go back into the next one…

The front cover sets the family-friendly tone that the YHA is clearly keen to emphasise, and also sets the stage for the bold use of photography throughout the book.Having opted for glossy, full-colour printing on every page, YHA have maximised the return on this investment by using plenty of good pictures to illustrate the world of hostelling. Outside the hostel door, images drawn from VisitBritain’s photo agency Britain on View complete the picture.

The first fifteen pages introduce the YHA and its services, covering issues like “What to expect in a Youth Hostel” and “Great Food Available”. I’m pleased to see they’re attacking people’s preconceptions of what youth hostels are like - perhaps remembered from some dim-and-distant school trip - with statements like this:

Relax

Times have changed. You don’t have to share, do chores or stay out in the rain. Sit back and relax for as long as you like or explore the wide world outside day or night. It’s up to you.

Then we’re into the hostel listings. As usual they’re split up into regions, but the regions have been reorganised as follows:

  • London
  • The Island of Jersey
  • The South West
  • Home Counties and the South East Coast
  • East Anglia, Fens and Beaches
  • Sherwood Forest and Lincolnshire Wolds
  • Stratford and the Welsh Borders
  • Derbyshire Dales, Peaks and Staffordshire Moorlands
  • Yorkshire Dales, Moors and Coastline
  • North West Cities and Lakeland
  • Northumberland, Durham and Hadrian’s Wall
  • Welsh Mountains, Moors and Coastline

A fold-out map inside the back cover allows you to trace the boundaries of the new regions (it appears that the decision to merge the old North West Cities and Lakeland was taken so late that the map shades them in two different colours). The more descriptive names may be helpful to tourists, but what won’t help them is that the web site still uses the old regions - making it more difficult to use the two in conjunction with eachother.

Each region’s section opens with a large-scale road map (railway stations are marked too) which helps locate the hostels in broad terms. Of course the more rural places tend to be away from the roads and towns marked on the map, but it’s still a big improvement on what’s gone before and should be welcomed.

After that come the accommodation listings, listed three per page in the case of hostels, up to six per page for bunkhouses, camping barns and other places. Hostel locations are classified as “City”, “Countryside” or “Coast” and labelled with a coloured bar on the edge of the page. The classification idea is a good one, but it’s a shame to lose the colour-coded sections that made it easy to find a particular region in the book.

The listings follow the regrettable trend of putting less and less information about hostels in the handbook. Once upon a time the handbook would tell you

  • What dates the hostel was open
  • How much it cost to stay
  • A map and directions to help you find it
  • Which OS map you’d find it on
  • How far to the nearest shop/pub/bus stop/railway station

Now, in the age of Information Technology, all this information is excised from the book. Instead we get a picture, a star rating, a price band (which can be cross-checked with the table on the bookmark to get a minimum price), an address, a paragraph of text, and a row of icons indicating the hostel’s facilities (there’s a key to them in the back cover). Only if it’s a camping barn do you get distances to shops and pubs, an OS (Landranger) map number and a map reference. I’d like to see this information available for all properties.

The lack of maps and/or directions is a serious omission. I worry for the family attracted by this glossy brochure to spend a weekend at, say, Tanner’s Hatch - who spend the night wandering the woods trying to find it. Sure, the information is available (up to a point) on the internet, but that’s not a lot of help when you’re in the middle of a wood at one o’clock in the morning!

The volume finishes with a web-style “Frequently Asked Questions” section and two indexes, one listing hostels by City/Countryside/Coast location, the other listing them alphabetically. Guest houses, bunkhouses and camping barns have their own separate indexes.

Though there are odd pages placed between the regional sections covering aspects of hostelling such as volunteering or Hostelling International, there’s no mention of affiliated groups anywhere in the book. As there’s nothing about us on the website either it means that there’s no mention in any YHA publication that groups even exist. Group members may be forgiven for being sceptical about the YHA establishment’s professed enthusiasm for YHA groups!

Conclusion

So what is the final verdict on the latest incarnation of the handbook? As a glossy brochure intended to attract people - especially young families - into the world of hostelling, it’s a pretty good piece of work. I hope it succeeds in that ambition. However, as a guide, which is what it says on the cover after all, it’s less useful. Form has been allowed to triumph over function. There’s simply not enough information there to guide you to the hostel - which is what one might expect the purpose of a hostel guide to be. Let’s hope for better in 2009…

Related Pages

8 Comments »
  1. Hello,
    very impressed by YHA, could you tell me how to order latest ACCOMMODATION GUIDE.
    Many thanks

    Comment by allen — 8 Feb 2007 @ 10:12 am

  2. Allen,

    If you live in England or Wales, just join the YHA and they’ll send you a copy. You can join on their web site.

    If you live elsewhere (your email address implies you’re in France), I suggest you contact them to find out how to get one (Customer Services is probably the best place to start). Failing that you should be able to pick up a copy at a YHA hostel, but that might be a little late!

    There really ought to be a section on the YHA web site aimed at foreign visitors. There’s quite a bit for YHA members going abroad, but nothing for those going the opposite way. I’ll suggest it…

    Please add another comment to let us know how you get on - there may be others reading this page with the same problem.

    Comment by Chris Hunt — 8 Feb 2007 @ 11:31 am

  3. I thought I’d received a Mothercare catalogue by mistake! Couldn’t find many glossy photos of rucksacks or touring bicycles - seems they have been airbrushed out.

    The biggest annoyance for me has been the total lack of information on when the hostels are open. I contacted the YHA and received a predictable reply about the information being available on the internet (great when you’re travelling). They also told me that I could phone them to find out. BUT the numbers are those 0870 numbers which (correct me if I’m wrong) cost more to call than a standard STD number and for which the YHA receives a proportion of the cost of each call. Hence the YHA appears to be charging their customers for the privilege of finding out when the hostels are open!

    Comment by Hosteller — 3 Sep 2007 @ 8:58 pm

  4. I have not liked the guide ever since they went to every two years which combined with the flexi pricing made it impossible for them to include current overnight prices. When I first started hostelling and didn’t have access to the net, the guide book was my only way of knowing what a hostel was charging. Now anyone who can’t get access to the net has no idea what a particular hostel charges. The card with the abc etc categories is no help.

    Comment by mark wallis — 7 Jan 2008 @ 4:59 pm

  5. With the new handbook I was surprised at there being no map references, the MBA got in to problems several years ago, as if they where a secret society, do lets know where your hostels are, as not everybody has the internet and the new ones are not even on the OS maps, so how do we find them and use them?

    Comment by alan sidaway — 10 Jan 2008 @ 8:32 pm

  6. I’ve hardly looked at the latest handbook, mainly because it’s of little use without opening dates, prices, maps and other such useful information that always used to be included.

    Comment by Lounge Lizard — 15 Apr 2008 @ 8:25 pm

  7. Absence of small, detailed map and OS map reference to hostel locations is so silly!! Have we learnt nothing over the past years?

    Comment by Roger Starr — 17 Jun 2008 @ 5:28 pm

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