Who to Contact at YHA
General enquiries
If you have a general query relating to affiliate membership of YHA, please contact Customer Services on 0870 770 8868 or customerservices@yha.org.uk Monday-Friday until 8pm.
Website
To change the listing for your Group on the YHA website please contact the Membership team on 01629 592771 or membership@yha.org.uk
Booking accommodation and terms and conditions
To book accommodation please contact either the Hostel directly or the Contact Centre Group Reservations on 01629 592637 or groupreservations@yha.org.uk. You can also book online at www.yha.org.uk, however full payment will be required at the time of booking.
Insurance
If your query relates to opting into or out of the civil liability insurance package, or general insurance enquiries, please contact:
affiliatedgroups@yha.org.uk
01629 592562
If you have a specific enquiry about the terms of the insurance or for claims, please contact Perkins Slade Ltd directly:
3 Broadway, Broad Street, Birmingham, B15 1BQ
0121 698 8000
Volunteering
For enquiries about organising volunteering activities please contact volunteers@yha.org.uk or phone 01629 592562.
Please feel free to contact the Hostel Manager directly to discuss your ideas for a work party as they will be able to give you a more immediate idea of their forthcoming plans.